Privacy Policy
Welcome to Ramee Grand Hotels. We respect your privacy and are committed to protecting the personal information you provide while using our website, https://www.rameegrandhotels.info/.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website.
1. Information We Collect
We may collect the following information when you use our website or contact us:
Name
Email address
Phone number
Address and location information
Booking and reservation details
Information submitted through contact or enquiry forms
Payment-related information, where applicable
Website usage and browsing information
Any other information you voluntarily provide to us
We may also automatically collect technical information such as your IP address, browser type, device information, operating system, referring pages, and website activity.
2. How We Use Your Information
We may use collected information to:
Process hotel enquiries and reservations
Respond to your questions and requests
Provide customer support
Improve our hotel services and website
Send booking confirmations and service-related communications
Process payments where applicable
Personalize your website experience
Send promotional offers and updates where permitted
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements
3. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and analyze website traffic.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
4. Third-Party Services
We may use trusted third-party service providers for services such as:
Website hosting
Analytics
Payment processing
Booking and reservation services
Marketing and communication
Website security
These third parties may process information only as necessary to provide their services and are expected to maintain appropriate security measures.
5. Payment Information
Where online payments are available, payment transactions may be processed through third-party payment providers. We generally do not store complete credit or debit card details on our website servers.
Payment information is handled according to the applicable payment provider's privacy and security policies.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Information Sharing
We do not sell or rent your personal information.
We may share information with trusted service providers, business partners, legal authorities, or other parties when reasonably necessary to:
Provide requested services
Complete bookings or transactions
Maintain website operations
Protect our rights and property
Prevent fraud or security threats
Comply with applicable laws or legal processes
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, resolve disputes, and comply with legal obligations.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Object to certain uses of your information
Request information about how your data is processed
To exercise applicable rights, please contact us using the contact details provided on our website.
10. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.
11. External Links
Our website may contain links to third-party websites, including booking platforms, social media platforms, payment providers, or other services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
12. Marketing Communications
If you choose to receive promotional communications from us, we may send information about hotel offers, services, packages, events, or other relevant updates.
You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or contacting us directly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be posted on this page with a revised effective date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Ramee Grand Hotels through the contact information provided on our website:
Website: https://www.rameegrandhotels.info/
Phone No: 095182 74165
Ramee Grand Hotels
We are committed to respecting your privacy and protecting your personal information.